Via Alex Garcia

Via Alex Garcia

Originally shared by Peggy K

Beware fake Google support numbers!

Scammers have been posting „support“ phone numbers in the Google product support forums and across the web.

Google does not offer phone support for most products, and when they do, they usually have you submit a form and call you back.

The best way to find support:

1. Open the Google Support Center at support.google.com

2. Click the product you need help with to open that product’s support center

3. If direct support is available, you should see a „Contact Us“ link either at the top of the page, or on the left menu on mobile.

Here are Google Contact resources for some of those products that do offer direct assistance. Note there is no general contact email or phone number for general Google support.

Google My Business

https://support.google.com/business/contactflow

Google Ads

(for advertisers)

https://support.google.com/google-ads/gethelp?issue_description=Contact

Google Ads Local Services Support

(For advertisers)

https://support.google.com/google-ads/answer/7652697

AdSense Publishers

(account eligibility requirements apply)

https://support.google.com/adsense/answer/2581949

YouTube Creators and Partners

(account eligibility requirements apply)

https://support.google.com/youtube/answer/3545535

YouTube Paid Memberships & Purchases

(YouTube Premium, YouTube Music, YouTube TV, movie purchases)

https://support.google.com/youtube/answer/7071292

Google Play

(Apps, Movies, Music, Books , Newsstand and more)

https://support.google.com/googleplay/contactflow

Google Drive

https://support.google.com/drive/contactflow

Project Fi

https://support.google.com/fi/contactflow

Pixel Phone

https://support.google.com/pixelphone/contactflow

If you have a Google One account, you can also get direct support for a number of Google products that don’t normally offer 1:1 support:

http://one.google.com

Chris Andrews has the details of how the scam works:

https://consumer.press/scam-alert-fake-customer-service-numbers-posted-in-forums/

https://consumer.press/scam-alert-fake-customer-service-numbers-posted-in-forums///cdn.embedly.com/widgets/platform.js

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